TESTIMONIALS

don’t just take our word for it

As you get to know the Star Motors Team you will soon discover we are ready to serve you with excellence that goes above and beyond the call of duty! The customers below remind us that we have reached our goal.

Great service! Car runs like new!! They even arranged for a rental car (which they paid for) so that I wouldn’t be without wheels!! They texted me pictures of the faulty parts that they were replacing. It was refreshing to finally find an honest and competent auto shop. Carol D., San Clemente, CA

A friend referred me to Star Motors and I have been more than happy with the results. They are accommodating in every way and my beautiful old Jag runs like a new car. I have referred them to my friends. That’s what friends are for!!!! Mary Paine, Dana Point, CA

I couldn’t be happier with Star Motors. Their staff and service department is so caring and supportive. I have been taking my car there for the past 7 plus years and have never been disappointed. I feel they know my car inside and out, better than me and continue providing the best service. Thank you Chris for truly caring about your business. Mollie Daniels Laguna Niguel, CA

As expected, fast, efficient, courteous, and cost efficient service from a knowledgeable staff! The shuttle is a Mercedes station wagon…classy! Tom N, Dana Point, CA

It’s always an outstanding experience. They make you feel like a member of the family. Star Motors is a very trustworthy and honest business. Maria B., San Juan Capistrano, CA

The personal attention starting at the front desk and the attention to detail on the auto repairs is second to none in the auto repair business. Thank you for solving my auto problems once again. Tom W. Customer since 2011

We’ve been working with Star Motors to service our Mercedes, Lexus, and VW for the past several years. Best service. They always put customer satisfaction first. 5stars Tracy B. Customer since 2011

As always, I appreciate Star Motors complementary home pick up and return policy, it provides a lot of flexibility and much less hassle in scheduling my BMW service appointments.

My service advisor new to Star Motors but was very efficient and helpful. He even personally came to my home to pick me up in the afternoon so I could pick up my car after service. He advised me of things he recommended I take care of during this service, but didn’t make me feel pressured to approve those recommendations.

I am very satisfied with my BMW service experience. 5stars Anonymous Verified customer

Trust them to take care of me and especially my car. Give me clear options and sound advice. Vicki B. Customer since 2009

I have only positive things to say about Star Motors. They have served me well by exposing issues that had been ignored or hidden by the dealer from whom I had purchased my last two Audis. I have confidence in their work and their honesty and am relieved to have them available to keep my cars running properly and keeping me safe on the road. I will continue to use their services and can recommend them to all drivers. Janet Owens, San Juan Capistrano, CA

Swift honest service. Investigated exactly what I asked, obtained a manufacturers warranty on failed parts and had the whole job done in less than a day. Great Job! Jonathan Phillips, San Clemente, CA

Thank you guys for the great service. Trip up north went smooth, thank you for the safety check on the vehicle was nice piece of mind on the trip. Will recommend. Your neighbor at Bellisimo tile and Marble. Seth, San Juan Capistrano, CA

Chris & Rich, Thanks for making my BMW’s the ultimate driving machines. Cars are running great, just like your services. Thanks for all you do! Bob Montella, San Juan Capistrano, CA

So glad I found Star Motors!! If you need a Prius mechanic… this is the place. Knowledgeable, professional and thorough! Nori Etchells, Dana Point, CA

Exceptional work performed on my Boxster. Everything completed as requested and on time. Great job! Jim Hamlin, San Juan Capistrano, CA

Very impressed with your focus on customer service / care. Ken Brown, San Juan Capistrano, CA

Your service, professionalism, and genuine caring for your customers is unsurpassed in my personal history with auto services… I always recommend you to my friends and family. Sandra S. Grifman, Ph.D, San Juan Capistrano, CA

I brought my boss’s car to Star. Their pricing was great, they were very informative as to what they were checking on the vehicle, the waiting room is beautiful and comfortable, and the service went very fast considering amount of work to do. I would highly recommend this place! Anonymous, Dana Point, CA

What a great experience. All of you, the entire team were outstanding. On top of it, my little Civic got the best wash ever!!!! Thank you very much. We’ll see you when we return from Germany the end of the year. Monika Kahn, Germany

I appreciated the professionalism and courtesy extended to me. I also appreciated the extra mile Dominque took in pricing parts in an effort to lessen the cost. The car runs beautifully! Jamie Welther, Aliso Viejo, CA

You guys are great!! I have recommend you to a friend who has a 2002 Jaguar XK8 and she said she was going to let Star Motors do the servicing on her car. Anyway you have a new customer in me and I hope my friend. Dave Woolsey, San Juan Capistrano, CA

Always professional… efficient, friendly. I would recommend Chris and Star Motors. Dominique an exceptional employee…it’s no wonder Star Motors was voted the Best in OC. Vince Kikugawa

Professional, honest, courteous, good value, prompt, what more could you want? Jon Firestone, San Juan Capistrano, CA

The customer service was phenomenal and the actual work was very good as well. My car is running better than it ever has. I am a Star Motors customer. Franceia McCord

Everyone at Star Motors is truly professional and most of all great listeners from the start. Thank you everyone from front desk to the back of the shop…awesome work by all. Scott Fields, San Juan Capistrano, CA

Excellent job inspecting my (garage queen) sports car and recommending service that I had been putting off, working with me on what to do or what to wait on. A pleasant experience overall and I will continue to have my car serviced at Star. Larry Nadeau, San Juan Capistrano, CA

We have found the service offered by Star Motors to be exceptional. The staff is very knowledgeable and courteous. When we bring our car in for service, the work is done in a very timely manner. They explain, in detail, the service that was performed and advise of future service requirements. We are very pleased with the prices and service offered and do recommend Star Motors to our friends. Bob & Judy Leite, Dana Point, CA

Star Motors has serviced my BMW for the past 8 years and I have always been happy with their service and advice. Chris stands behind Star Motors quality of service, maintenance and replacement parts. Dee Ann and the other staff are friendly and keep me well informed of appointment status. I also appreciate the complimentary car wash, shuttle rides and the good coffee. Ernie Parziale, Retired, Laguna Niguel, CA

Great Customer Service and definitely fantastic savings on cost of repairs. The location is closer to home and everyone should be told that it’s definitely better than dealer’s service charges. Christy Nannis, Minepsilon Technologies, Inc. , Dana Point, CA

I love Star Motors, and so does my 1995 XJS Jaguar. Besides Star’s excellent service and personable approach, I appreciate the bits of art here and there on the walls. It’s an indication of something deeper, or broader than just “life with cars” (as significant as that is in our times). So I approached owner Christopher one day about hanging one of my pieces in his showroom. He conferred with partner Emma (an artist herself) and they selected “Couch Muse,” a large price with colors and a mood that just fit. Now painted in rich oils she’s good company for Dee Ann as she handles Business and serves clients in Star’s lobby, and for any of those clients as they wait “in the gallery” for their cars to be ready. Hyatt Moore, Dana Point, CA

It has been a pleasure dealing with your courteous team of experts! It was nice to experience the special attention you give to an estimate of work needed and accomplish the ones needing to be done first at my request. You kept your promises with me even if it meant making less profit on certain service areas needed. I felt like a first class customer even if my cars don’t match the high end vehicles you regularly service. It was nice of you to furnish a ride back home and give me a clean car when work was completed. Thanks, for taking care of my needs. Bruce Mason , San Juan Capistrano

I have been a customer for approximately ten (10) years back when they had their store in Mission Viejo under the old management. When the store moved to San Juan Capistrano, I moved with them and when they changed management I stayed with them. I have come to find that the special customer treatment has always been present at Star Motors which speaks for its small business culture and that every customer is treated the same with “Star Importance” from the replacement of a windshield wiper to the rebuilding an engine. So, hopefully we will both be around and doing business for another ten (10) years, I like my “Star Importance”. Jay McClure, Retired Business Man Specializing in Marketing, Orange County, CA

Star Motors has done an excellent job for us in both service and repair. A complete explanation of what needs to be done and price charges is reasonable. They take care of our Lexus and our Mercedes and know what they are doing. Stuart and Nancy Compton, Laguna Niguel

Chris knows how to run a shop. He and his team are as knowledgable about Benz’ as any shop in Orange County but no one is as friendly, quick and reasonably priced as Star Motors. I trust Chris with any suggestions he has to keep my ML500 running great. Dan Mathiesen, Ladera Ranch

I just had my BMW serviced by Star Motors. These folks are legit. I researched area shops and they have the best ratings on the internet. VERY nice people, beverages and goodies in the waiting room, and first class service (free wash too!) Dee Ann in the office said that for any referral, both you and I will receive a $25 gift card for future service. Seriously, they are so together, I would have referred them to you anyway. Guy Swentek, Las Flores

Chris & his team at Star Motors treat my car like they own it. The maintenance and repair work is always perfect. When I pick up the car after it is serviced, I feel like it’s as good as new. Franzetta, David , Laguna Niguel

Star Motors takes the time to evaluate the issues versus making a quick assumption. I feel that I can trust them and their work. It’s a nice establishment and very professional. Everything is detailed on the receipt so I could ask questions and check all repairs. I will be back again. Sabrina Aspesi, Real Estate Consultant, Coast Properties

I trust Chris at Star Motors with my car above anyone else. Everywhere else I took my Mercedes I felt like I was getting sold a bill of goods. “You need this, that and the other thing” With Star Motors I don’t Feel Like I’m getting the “up sale.” I know I’m going in for what I need and not anything else. Thank you Star Motors. P.S. Plus they have great coffee and a coffee atmosphere inside! Kristi Sanders, Dana Point, CA

Good, honest service at reasonable prices, and they stand behind their work! Tom Hartnett, Retired, Orange County

I have been taking my cars to Star Motors for several years. They do great work. High quality service at very good prices. There is no reason to go to a dealer when Star can deliver the same service at a much a lower price. Kevin Nowicki, San Juan Capistrano

I have been with Star Motors now since I bought my BMW 8 years ago. They have been taking care of me ever since then. Anthony Prokos , San Juan Capistrano

The professionalism, service and value is well worth the drive from San Diego. We trust Star Motors to take great care of our vehicles. William Smith, Rancho Santa Fe, CA

As a single woman, I rely totally on my car for independence. After spending more time and money at the Jaguar dealership, I switched to Star Motors where I found reliability and good service. I count on Star Motors to pay special attention to my car avoiding me unexpected repairs. Claudette Richard-Holland , San Clemente

At Star Motors everyone is very nice and trustworthy. I was able to go back and talk to everyone and understand what they were doing. They helped keep the price down, a major plus! Thank you for your timely and effective service. Brian Corbin, Laguna Niguel

I appreciate that Chris and the rest of the Star Motors Staff treat me with respect and make me feel like “family”. They have handles my “emergency” car issues as easily as scheduled maintenance issues and manage to get my car back to me in a timely manner. The communication loop is tight and I appreciate that they meet or exceed all their commitments and promises. It’s also a nice added benefit to get a clean car back! Mari McShane , Dana Point CA

We have been with Star Motors for about eleven years. To be honest, the best service we got was when Chris and Emma took over the business. They are fine trustworthy people who do a great job to maintain your car. Liz Dryden, San Juan Capistrano

So glad to have a place I can trust to service my vehicles – it is worth the drive from Solana Beach so that my BMW and 2 Fords can enjoy Chris and Emma’s TLC! It’s important to me to have the peace of mind that my kids’ cars and my own are being maintained by top notch, trustworthy professionals. Great service and attentive customer care. Kudos Star Motors! Kathy D, Solana Beach, CA

Here is my experience: I went to a nearby auto shop (to rename unnamed because I dont like bad mouthing anyone) to have a “rattling noise” checked on my car. They diagnosed it as my rear shock/strut coming apart because they are old (they had 70,000 miles on them). They quoted me over $300 to have both rear shock/struts replaced and aligned. I was curious about this so I went for a second opinion at STAR MOTORS!!!!!!! They told me before I brought my car in that if it were a problem that didn’t require part replacement or extensive labor that they would do it for NO CHARGE. So they got me in 2 days later at the exact time I wanted. They diagnosed the problem as a “loose shock mount” and tightened it up FREE OF CHARGE!!! I was in and out within 30 minutes. Friendly ladies that work the front desk and complimentary H2O, soda, and coffee while you wait. Couldn’t have dreamed of a better experience. I will forever bring my car to STAR MOTORS! Josh McCuistion, Dana Point

Great Service, Fair Prices. All six cars serviced by Star Motors. Wan Bampenchow, Laguna Hills

Star Motors is a wonderful, clean shop. The owners are personal and nice and go over the top to help you with anything in the car. Their prices are good, and every time we get service from them, they do an impeccable job. Jennifer Ohl, San Clemente, CA

Emma & Chris, I want to express my appreciation for the excellent service I have received over the past year. Your keen attention to detail and your persistence to provide great service. Rocky Hafdahl, San Juan Capistrano, CA

All the staff at Star Motors are top-flight pros and give great value on repairs and maintenance. Always a pleasure to take my Bimmer there and no where else. Marcus K., San Clemente, CA

I can depend on Star Motors to keep my BMW running at its best. Chris and his team are friendly and experienced with a passion for detail and it shows in everything they do. They communicate well and always offer the best solution for me. I highly recommend Star Motors, where the combination of dedication and hard work always exceeds expectations. Carrie Mason, BMW Owner, Dana Point, CA

The warranty expired on my Jag some time ago. I have been to other Jag shops and I have not been happy with their honesty, service etc. I happened upon a coupon for Star Motors and decided to give them a try. I was completely satisfied with Chris and his staff. They know their cars. He is honest and I have been coming to him for 3 years now, in fact I have referred my whole family to Star Motors and every one loves their service and personalized customer service. Larry Kalish, Retired, Dana Point, CA

My family has been going to Star Motors for five years now and I just want to let everyone know what a great place it is. We have always had excellent service and know that Chris and his crew always are there for us if we have something that goes wrong with the cars or just needs a service. We have a Mercedes, a Camry and a Subaru so needless to say all types of cars can be worked on. We are so happy with the service that we have recommended friends that now go to Star and all have thanked me for having referred them. The shop is very clean as is the reception area and everyone is very friendly. Emma is very gracious and always has a big smile for everyone. So if you want a shop that you can go to and know you are getting the best and most honest service this is the shop for you. Jennifer Ohl, San Clemente, CA

To Whom It May Concern: We have owned a lot of cars over the years and they have all required service from time to time. Luxury cars, like our BMW, have a lot more features requiring very precise diagnostics and skilled servicing. From the moment we entered Star Motors’ facility that first time, something about the confidence in Chris’ demeanor told us that our car would be in good hands. And we were right. Since then we have had to have several things repaired and each time they came up with a thorough and timely diagnosis and detailed cost estimate. If they later discovered other potential or imminent problems they contacted us and let us decide without the kind of pressure we sometimes received from others in the past. We highly recommend Star Motors. Marilyn and Bob Thompson, San Juan Capistrano, CA

Been with Chris for eighteen months with my classic, flawless MB…after trying every MB shop within fifty miles. He babies my baby, always accurate estimates, precise service and repairs and too reasonable to stay in business unless we all take our cars to him. Anyone owning anything German (including spouses) is crazy not to become a member and Fan of this group. Dee-Ann is a bonus. Hank Quevedo, San Juan Capistrano

I was very impressed with the facility at Star Motors, but even more by their customer service. I was treated with respect, and welcomed warmly. The work done was accurate, and in a timely manner. Thanks so much!!! Diana DeWees, Ladera Ranch, CA

“I have been driving and owning cars for over 49 years, in all places in the US and foreign countries, I have never found a service center as competent, professional and honest as Star Motors. Chris’s professional approach to doing business is a breath of fresh air. He takes the time to explain every item and comes up with alternatives to fit one’s budget. An example of this happen a few months ago on my wife’s BMW Convertible. The top would not go down. After Chris looked at it, he told me that there were two ways to repair or remedy the problem. One would be to spend about $3600 for a new top, the old top had stretched, or we could take a few minutes when we were putting the top down to make a fold in the top on each side and the top would go down. Guess what, we have saved the money and are still enjoying the spring and summer winds.” It is this type of person that I find very easy to recommend to my friends. Thanks Chris and Staff John Porcelli, San Juan Capistrano, CA

CONTACT US

let us keep you safe while on the road

At star motors we use the latest tools and most up-to-date dealer-level diagnostic equipment, and because we are a family owned business we can give each and every client personalized service and expert car care for your lxury vehicle.

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STAR MOTORS .

Address: 26181 Avenida Aeropuerto
San Juan Capistrano, CA. 92675

Phone: 949.443.1970

Email: customerservice@star-motors.com

Thank you for taking the time to visit our website. Star Motors has been serving the South Orange County beach cities area for nearly 30 years. Our ASE Master Certified Technicians have over 68 years of combined factory trained experience.
Why pay dealership service pricing?

Click to Call AAACall 949.443.1970